In Microcredit industry there is no room for downtime, technical or any other application related issues that could lead to major losses and/or distractions to regular core business. Thus it is absolutely necessary to have 24 hour support service to keep the business running. Microfin360 makes sure that clients get support on anything they need, whenever they need.
- Well trained Business Support Specialists with vast knowledge in business domain monitor real time client side activities.
- Each client is dealt by a dedicated Specialist to provide application, technical or even business related supports for our entire portfolio of solutions.
- Our professional Support Specialist Team is dedicated to help you address the challenges to implement automation in your business, find ways to mitigate business or IT operation risk.
- On/off-site training is offered to educate our clients on solution with standard training materials.
- As we have designed Microfin360 in a very adaptive manner, Specialists got the ability to train/consult our clients so using the application becomes second nature to them.
- FAQ, Online training manual embedded with application to help our clients a way out whenever they stuck.
- Various ways to access support center : Online, Phone, e-mail
Support Center Hotline